Post by rajiyakhatun406 on Feb 11, 2024 19:36:17 GMT -8
The Ombudsman (ef), Francisco Fernández Marugán, has recommended to the Ministry for the Ecological Transition and the Demographic Challenge that it change the regulations so that gas maintenance services are automatically resolved when the supply contract with which they were terminated. contracted, unless the consumer expressly requests otherwise. The Institution has received complaints about the common practice among gas supply companies of offering contracts for maintenance services for user facilities whose duration is not linked to the duration of the supply contracts. Given that these types of contracts remain in force even if the consumer changes the supply company, there is often a duplication of maintenance contracts, which, being of annual duration, are maintained year after year due to forgetfulness or carelessness of the moment in which They should have been cancelled.
Although companies are obliged to inform consumers of the duration of these contracts prior to signing, there seems to be a lack of knowledge on the part of consumers about the true duration of Ecuador Email List maintenance contracts, as has been confirmed by the Institution through the complaints received. The truth is that these maintenance contracts are accessory contracts to the main one (the supply of gas and electricity) and, from this perspective, it seems reasonable for the consumer to expect or trust that these contracts will be automatically resolved once the main one is resolved. Furthermore, we must not forget that, although these contracts are usually contracted jointly, they are not governed by the same rules as the supply of electricity and gas.
Thus, there may be permanence obligations , since they do not recognize the consumer's right to cancel at any time, as occurs with electricity and gas supplies. Given this situation, the Ombudsman requested reports from the General Directorate of Consumer Affairs and the National Markets and Competition Commission (CNMC). This last body shares the Ombudsman's concern and recalls that this problem has already been resolved in the regulations that regulate the electricity sector. However, it is still pending to incorporate a similar measure into the regulations of the gas sector, where this type of clauses, including penalties for permanence with high amounts, continue to be frequent and leave the consumer unprotected.
Although companies are obliged to inform consumers of the duration of these contracts prior to signing, there seems to be a lack of knowledge on the part of consumers about the true duration of Ecuador Email List maintenance contracts, as has been confirmed by the Institution through the complaints received. The truth is that these maintenance contracts are accessory contracts to the main one (the supply of gas and electricity) and, from this perspective, it seems reasonable for the consumer to expect or trust that these contracts will be automatically resolved once the main one is resolved. Furthermore, we must not forget that, although these contracts are usually contracted jointly, they are not governed by the same rules as the supply of electricity and gas.
Thus, there may be permanence obligations , since they do not recognize the consumer's right to cancel at any time, as occurs with electricity and gas supplies. Given this situation, the Ombudsman requested reports from the General Directorate of Consumer Affairs and the National Markets and Competition Commission (CNMC). This last body shares the Ombudsman's concern and recalls that this problem has already been resolved in the regulations that regulate the electricity sector. However, it is still pending to incorporate a similar measure into the regulations of the gas sector, where this type of clauses, including penalties for permanence with high amounts, continue to be frequent and leave the consumer unprotected.