Post by account_disabled on Feb 26, 2024 20:16:42 GMT -8
About how surprised your client will be and feel valued if, in the month of their birthday, you get in touch offering a free review or a thorough cleaning? As you have the date in the registration, it is very easy! Commitment to quality Another good example of after-sales occurs when delivering the car, when you clarify which repairs were carried out according to the budget. In addition, he points out those small extra repairs, which were done “on the house”, such as retightening, lubricating, changing clamps, etc. The customer is won over with this type of interaction, both by honesty and by your commitment to their safety and satisfaction, sparing no effort and even carrying out free work to make the vehicle perfect. Transparency As in any business, you win over the customer by showing how important they are. Whenever a vehicle enters the workshop, try to make a complete assessment of the situation, identify the best solution, agree on the price and give a specific deadline.
It's that practice from ancient times, when business was carried out “on a whim”: without surprises and respecting the value of the word given. You will win many customers by doing this, by delivering exactly what you Chinese Singapore Phone Number List promised. If something unforeseen happens, which is normal, get in touch immediately, explaining the situation objectively. Offer new solutions and always prioritize the customer’s decision. Nobody likes to be scared when paying the bill, right? Control of services Information about repairs, which was recorded during visits to the workshop, can also be used to keep your customers informed about the need to carry out any inspections or preventive replacement of certain parts. Furthermore, some “special campaigns”, carried out at certain times of the year, tend to have a very positive effect on the movement.
See some examples: vacation: sending messages to customers about the importance of checking the car before hitting the road, ensuring a headache-free rest; summer: this is a period in which it is essential to check the entire cooling circuit, in addition to the functioning and cleaning of the air conditioning system; winter: a promotion can be made, including in partnership with an electrician, to check the battery, alternator, rear defroster and also the heater. Did you see how many opportunities? Your imagination is the limit! There are countless ways to carry out “out of 10” automotive after-sales. Your customers will always be satisfied, they will be well supported and they will be able to travel with peace of mind, without fear of getting lost. From these first tips, we are sure that you will create many other actions and be even more successful in your workshop! Did you like the post? So take the opportunity to download our e-book with the best secrets to retain your customers.
It's that practice from ancient times, when business was carried out “on a whim”: without surprises and respecting the value of the word given. You will win many customers by doing this, by delivering exactly what you Chinese Singapore Phone Number List promised. If something unforeseen happens, which is normal, get in touch immediately, explaining the situation objectively. Offer new solutions and always prioritize the customer’s decision. Nobody likes to be scared when paying the bill, right? Control of services Information about repairs, which was recorded during visits to the workshop, can also be used to keep your customers informed about the need to carry out any inspections or preventive replacement of certain parts. Furthermore, some “special campaigns”, carried out at certain times of the year, tend to have a very positive effect on the movement.
See some examples: vacation: sending messages to customers about the importance of checking the car before hitting the road, ensuring a headache-free rest; summer: this is a period in which it is essential to check the entire cooling circuit, in addition to the functioning and cleaning of the air conditioning system; winter: a promotion can be made, including in partnership with an electrician, to check the battery, alternator, rear defroster and also the heater. Did you see how many opportunities? Your imagination is the limit! There are countless ways to carry out “out of 10” automotive after-sales. Your customers will always be satisfied, they will be well supported and they will be able to travel with peace of mind, without fear of getting lost. From these first tips, we are sure that you will create many other actions and be even more successful in your workshop! Did you like the post? So take the opportunity to download our e-book with the best secrets to retain your customers.